PRICES & CARRIAGE - Unless otherwise stated, all sterling
(£GBP) prices quoted on this web site are carriage paid prices
to British mainland addresses.
OVERSEAS ORDERS - We WELCOME orders
from abroad, however whenever possible you should order though a supplier in your home country; details of whom can be found here. This web site will not allow you to place an order from outside the United Kingdom. If you do not have a supplier in your home country, please contact our sales department on 0044 1789 450 522 for further assistance.
SALES TAX / VAT - Vat will be charged at the current British VAT rate on all orders placed within Great Britain and the European Union. Sales tax will not be charged for any other overseas order, however import duties may be imposed for which the customer is responsible. Thomas Crapper & Company Limited are in no way responsible for any overseas duty or importation tax.
ORDERING ONLINE & SECURITY - We
understand the concerns regarding credit card transactions online.
All transactions completed online are done so via the secure WorldPay facilities.
CUSTOMER PRIVACY - We NEVER release
our customers' details to third parties.
CUSTOMER SERVICE
- If you prefer, speak to a human being between 9.30 am - 5.30 p.m.,
(local time) Monday - Friday.
From overseas - +44 1708 528 444. From GB - 01708 528 444. (All calls
are charged at standard rate).
DELIVERY TIMES - We attempt to despatch
orders immediately, but please allow up to 28 days.
Please use our order tracking facility to monitor the progress
of your order.
CREDIT CARD PROCESSING - All transactions completed online are done so via the secure WorldPay facilities.
RETURNS & REFUNDS - always accepted provided we are notified within seven days of your receipt goods. Please return your goods to the retailer handling your order. We will require proof of purchase together with the unused goods including
all original packaging, postage paid, in good condition. We will then
issue full refund* for the returned goods. This does not affect your
statutory rights as a consumer.
*We regret that we are not able to reimburse any postage or carriage
charges.
DAMAGED GOODS - Please inspect the goods
within 5 days of receipt. Should anything be damaged, contact us immediately.
Return the imperfect items as soon as possible so that we may claim
from the delivery company. Subject to availability, we will forward
replacements immediately.
This does not affect your statutory rights as a consumer.
